At Aimusicce, ensuring users have an outstanding experience is our top priority.We recognize that circumstances can shift, and you may need to request a refund. We ask that you review this policy thoroughly before making a purchase to understand your eligibility and the process.
Who Qualifies for a Refund?
To be eligible for a refund, your request must meet the following two criteria:
Time Restriction: You must submit your refund request within 5 calendar days of your purchase. Requests made after this 5-day window will not be processed.
Credit Usage Limit: If you have used more than 50 points from your purchased plan—regardless of how much time has passed since your purchase—you will no longer be eligible for a refund.
How to Request a Refund
If you meet the eligibility requirements and wish to apply for a refund, please follow these steps:
Reach Out to Our Team: Contact our customer service department to initiate your refund request.
Provide Required Details: Include essential information to help us process your request, such as your Aimusicce account details, order number, date of purchase, and a clear explanation of why you’re requesting a refund.
Submit Within the 5-Day Window: Ensure your request is sent to our team no later than 5 days after your original purchase date.
Refund Processing Steps
Once we receive your refund request, our team will review it and notify you of the outcome as promptly as possible. If your request is approved, the refund will be issued through your original payment method, following these guidelines:
For payments made via Visa, Mastercard, or American Express credit cards: The refund amount will be credited back to the same card used for the purchase.
For other payment methods (e.g., digital wallets, bank transfers): Please get in touch with our 24/7 online customer service team for specific details about your refund.
Note: Refunds to Visa cards may take up to 30 days to appear on your credit card statement. This timeline is dependent on your card issuer’s processing schedule.
Common Refund Questions & Support
1. Can I cancel my order?
You may cancel your order only if your situation meets the criteria for a full refund (i.e., request submitted within 5 days and less than 50 points used).
2. How long does order cancellation and refund processing take?
We aim to review and process approved refunds within 5–7 business days. However, the actual time it takes for the funds to reach you depends on your payment method. During holidays or peak periods, processing may take longer—but we guarantee it will not exceed 30 days. If you haven’t received your refund 30 days after approval, please contact us to check the status.
3. Why haven’t I received my refund yet?
If you haven’t received your refund after we approved your request, the delay may stem from one of the following:
Holiday-Related Delays: Banking operations and payment processing may be slowed during public holidays or weekends, which can extend the refund timeline to up to 30 days.
Chargeback Requests: If you filed a chargeback with your payment provider, the funds may be frozen until the chargeback process is resolved. To clarify next steps, please contact your bank or payment institution directly to learn about their chargeback handling policies.
Updates to This Policy
Aimusicce reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and we encourage you to check back periodically to stay informed of updates.
